Shipping and Delivery Policy

1. Order Processing: Orders are processed within 1-2 business days of receipt, excluding weekends and holidays.
Customized or made-to-order items may require additional processing time, as specified in the product description.

2. Shipping Methods: We offer standard and expedited shipping options. Express shipping typically takes 3-5 business days – via Paxi – R 59,95
Standard shipping typically takes 7-9 business days – via Paxi R 99,95

3. Shipping Charges: Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
Orders above a certain value may qualify for free standard shipping, as specified on our website.

4. International Shipping: We currently offer international shipping to select countries.
International shipping fees and delivery times vary based on the destination.

5. Tracking Information: Once your order is shipped, you will receive an sms with tracking information.
Track your order in real-time to stay informed about its delivery status.

6. Delivery Address: Ensure accurate and complete delivery information during checkout to avoid delays.
We are not responsible for undeliverable packages due to incorrect addresses provided by the customer.

7. Delivery Issues: In the rare event of a lost or delayed package, contact our customer support for assistance.
Damaged or defective items must be reported within 48 hours of delivery.

8. Shipping Holidays: No shipments are processed on major holidays.
Orders placed during these times will be processed on the next business day.

9. Shipping Partners: We partner with reliable carriers such as Paxi to ensure the secure and timely delivery of your orders.

Please note that the ongoing pandemic may impact shipping times.
We appreciate your understanding and patience.